Kiteline 支持
遇到问题请发邮件到 hon6@foxmail.com。附上 Mac 上「Kiteline 设置 → 关于 → 复制诊断信息」的内容，能帮我们更快找到原因。我们通常在 2 个工作日内回复。
常见问题
怎么把手机和 Mac 配对？
在 Mac 上打开 Kiteline，进入「设置 → 手机访问」，用 iPhone 上的 Kiteline 扫描二维码；也可以在手机上输入屏幕上的 6 位配对码。第一次打开 App 时请允许「本地网络」权限。
手机连不上 Mac？
- 确认 Mac 上的 Kiteline 开着，手机和 Mac 连的是同一个 Wi-Fi。
- 在 iPhone「设置 → 隐私与安全性 → 本地网络」里确认 Kiteline 已打开。
- Mac 开了防火墙时，请允许 Kiteline 接收传入连接。
在外面（5G、别的 Wi-Fi）怎么用？
订阅 Kiteline Pro 后，在 Mac 的「设置 → 远程访问」里打开远程访问，手机在同一个 Wi-Fi 下打开一次 Kiteline 完成绑定，之后在哪儿都能连上。连接是端到端加密的。
在手机上发了消息，Claude 没收到？
- Mac 上需要授权「设备控制和数据访问」（系统设置 → 隐私与安全性）。Kiteline 靠它把消息输入 VS Code 里的 Claude Code。
- VS Code 和对应的 Claude Code 会话要开着。
怎么取消订阅、恢复购买？
取消：iPhone「设置 → Apple 账户 → 订阅 → Kiteline」。换了手机或重装后：打开订阅页，点「恢复购买」。
手机丢了怎么办？
在 Mac 的「设置 → 设备」里停用那台手机，它的访问钥匙立即作废，也不会再收到提醒。
我的数据安全吗？
对话和代码只在你自己的设备之间流转，我们不收集任何个人信息。详见隐私政策。
Kiteline Support
Email hon6@foxmail.com. Including the text from Kiteline Settings → About → Copy Diagnostics on your Mac helps us find the cause faster. We usually reply within 2 business days.
FAQ
How do I pair my phone with my Mac?
Open Kiteline on your Mac, go to Settings → Phone Access, and scan the QR code with Kiteline on your iPhone, or enter the 6-digit pairing code. Allow Local Network access when the app first asks.
My phone can't connect to my Mac
- Make sure Kiteline is running on your Mac and both devices are on the same Wi-Fi.
- Check that Kiteline is enabled in iPhone Settings → Privacy & Security → Local Network.
- If your Mac's firewall is on, allow incoming connections for Kiteline.
How do I use it away from home?
With Kiteline Pro, turn on Remote Access in Settings → Remote Access on your Mac, then open Kiteline once on your phone while on the same Wi-Fi. After that it connects from anywhere, end-to-end encrypted.
I sent a message but Claude didn't receive it
- Grant Kiteline Accessibility access on your Mac (System Settings → Privacy & Security). Kiteline uses it to type your message into Claude Code in VS Code.
- VS Code and the Claude Code session need to be open.
Cancel a subscription or restore purchases
Cancel in iPhone Settings → Apple Account → Subscriptions → Kiteline. On a new phone or after reinstalling, open the subscription page and tap Restore Purchases.
I lost my phone
Revoke it in Settings → Devices on your Mac. Its key stops working immediately and it receives no more alerts.
Is my data safe?
Your conversations and code only travel between your own devices, and we collect no personal information. See the Privacy Policy.